Frequent Questions
Get immediate answers to frequently asked questions
01. What is the difference between home health care and home care?
Home health care is skilled medical care (e.g., nursing, therapy) ordered by a doctor. Home care (or non-medical care) is assistance with daily activities (e.g., bathing, cooking). Robstel provides both, offering a seamless continuum of care tailored to your needs.
02. How is the cost of care determined?
Costs are based on the type of care required (skilled vs. non-medical), the number of hours per week, and the complexity of the care plan. We offer a free consultation to provide a transparent, personalized quote with no hidden fees.
03. How quickly can services begin?
In non-emergency situations, services can typically begin within 48 to 72 hours following the initial assessment and creation of the care plan. Emergency services may be available sooner.
04. Are your caregivers screened and trained?
Absolutely. Every Robstel caregiver undergoes a rigorous background check, drug screening, and comprehensive training. They are bonded, insured, and continuously trained in best practices and specialized care techniques.
05. What if I need care outside regular business hours?
We provide 24/7 support. Our team is available around the clock to handle emergencies, answer questions, and provide continuous care. You can reach us anytime, day or night.